About Us
It's Personal Stories is a podcast series highlighting the inspiring career journeys of prominent leaders in the hospitality industry. The series features over 200 interviews, with new ones added weekly. Each interview presents the unique personal story and insights of C-suite executives, educators, and other industry professionals. Guests share their experiences, including overcoming self-doubt, achieving work-life balance, facing challenges, public speaking, taking risks, networking authentically, developing leadership skills, and more. Through these deeply personal stories, you are encouraged to dream big and confidently pursue your personal and professional goals.
Founded in 2022 by industry veterans David Kong, Dorothy Dowling, Rachel Humphrey, Lan Elliott, and Huilian Duan, It’s Personal Stories has been recognized by the International Hospitality Institute as a top hospitality podcast each year since it launched. Watch or listen now.
Rachel Humphrey
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Lan Elliott
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Dr. Huilian Duan
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Dorothy Dowling
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David Kong
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Interviews
Anthony Capuano, President & CEO, Marriott International
Tony shares his career journey and his learnings along the way. We discuss the leadership role Marriott has played in ESG and DEI efforts in the industry and how that helps Marriott. He shares mentoring advice he received from Bill Marriott and Arne Sorenson, and also offers lessons in leadership, work life balance and strategic agility. He also shares advice for self empowerment. (Read Bio)
Rosanna Maietta, President & CEO, American Hotel & Lodging Association (AHLA)
Rosann shares her path from reporter to hospitality industry executive. She also discusses the work of the AHLA Foundation, and its DEI vision - “to build an industry as diverse as the guests we serve.” Rosanna also shares the lessons she’s learned along the way, including the importance of public speaking skills, advocating for yourself while also finding champions to advocate for you, and how and why you should continue to focus on your personal and professional growth. (Read Bio)
Leslie Hale, President & CEO, RLJ Lodging
Leslie reflects on the key inflection points of her career journey holding senior positions at Goldman Sachs and GE. We discussed why our industry is lacking in women and minority representation in "C" suite positions and what should be done to improve it. Leslie also shares her experience and advice on taking risks, approaching challenges and prevailing over setbacks. Finally, Leslie offers her perspectives on work life harmony, her leadership style and the "imposter syndrome". (Read Bio)
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Geoff Ballotti, President & CEO, Wyndham Hotels & Resorts
Geoff shares his journey from dishwasher to CEO of one the largest hotel companies in the world. He reflects on lessons learned and how he overcame disappointments, setback sand challenges. We discuss Wyndham's commitment to ESG and DEI and Geoff's advice on some of the barriers women face. Geoff also shares his thoughts on mentors and advocates, and the importance of taking risks. (Read Bio)
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Mark Hoplamazian, President & CEO, Hyatt Hotels Corporation
Mark discusses Hyatt's purpose statement - "To care for people so they can be their best," and how it guides Hyatt's ESG and DEI initiatives. Mark gives details of Hyatt's focus on hiring, retaining and promoting diverse talent, and purchasing from/partnering with diverse suppliers. Mark also offers advice for aspiring women and minorities. (Read Bio)
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Elie Maalouf, President & CEO, IHG Hotels & Resorts
Elie shares the 6 attributes he looks for in leaders, and why persuasion is essential to your career. He discusses the importance of being more intentional in having mentors seek out mentees, rather than leaving it to chance. Elie believes it’s important for teams to share the mindset that they can make things better, by identifying the issues and core problems, and coming up with solutions. (Read Bio)
Hoda Tahoun, Practice Leader, Global Leisure & Hospitality, Russell Reynolds Associates
Hoda shares the tool she uses to create more authentic, human connections. She discusses current trends in executive recruiting and what hiring managers and top talent are looking for when interviewing. She describes the key attributes needed for the top jobs, the science and art of building high performing teams, and she explains why agility is so important for success. (Read Bio)
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Naureen Ahmed, Founder, Inspiring Women in Hospitality
Naureen discusses the Pie Theory, which says 60% of career development comes from exposure, which can come in the form of public speaking and developing one’s network internally and externally. She shares the 3 things she focused on to develop her public speaking skills, and the power of using pauses for impact. Plus, she discusses the importance of flexing one’s leadership style. (Read Bio)
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David Eisen, VP and Editor-in-Chief, HOTELS Magazine
David shares his strategies for effective panel moderating, how he uses LinkedIn to share his take on industry news, and what he's curious about right now. He discusses overcoming self doubt and developing new skills. He talks about why reading is important and his thoughts on formal education versus hands on experience to begin a career in hospitality. (Read Bio)
Amit Sripathi, Chief Development Officer, Wyndham Hotels & Resorts
Amit discusses his path from engineer to CDO of Wyndham with the pivotal reset and opportunities in between. He shares his leadership evolution and the skills he's focused on developing in his own leadership style. Amit also discusses the role of mentors, his style of relationship building, and why the hustle and the grind are so important in career development. (Read Bio)
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Dina Belon, President, Staypineapple
Dina discusses how her interest in sustainability and deep dive into it ended up being a pivotal moment in her career journey. She talks about advocating for yourself, having confidence, and seeking out mentors and allies who believe in you. Dina shares her strategies for public speaking, her personal mantra, her advice to her younger self, and why you should lead like a girl. (Read Bio)
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Hannah Greenberg, CEO, Eleven Software
Join me for an inspiring conversation with Hannah Greenberg, CEO of Eleven Software as she shares her intentional career journey, from childhood entrepreneurship and Cornell Hotel School, to consulting and private equity, and her transformative time at Berkeley Business School. Now CEO of a SaaS tech company, she reflects on leadership, learning, and mentorship. (Read Bio)
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Dr. Michael Cheng, Dean and Professor, Chaplin School of Hospitality and Tourism Management, FIU
Dean Cheng shares his career journey and the important lessons he learned that enabled his success. We discuss the qualities of a visionary leader, navigating a political environment and his general approach to challenges. Dean Cheng also offers advice to students, his younger self and personal empowerment. (Read Bio)
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Zack Gharib, President, Red Roof
Zack discusses his journey from growing up in Lebanon to being the new President of Red Roof with various stops in between. He shares his personal mantra of 'people first' and his advice to his younger self to "trust in your path." Zack also talks about taking risks, curiosity, leadership, and the importance of attending industry conferences. (Read Bio)
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Brian Barker, Executive Director, Alliance for Hospitality Equity & Diversity (AHED)
Brian shares advice on finding mentors, cultivating champions, and what it takes to nurture those relationships. He explains how leading with kindness is a key factor in his success and how it can help young people distinguish themselves. Brian also shares what he wishes he had learned earlier, and the advice he would give his younger self. (Read Bio)
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Jim Burber, Co-Founder, BHN and Burba Hayes
Jim Burba, former producer of ALIS, HICAP and other industry investment conferences shares his career journey and explains how mentors like Tony Marshall, Bob Hazard and his partner Bob Hayes provided inspiration and confidence for his co-founding of BHN and Burba Hayes. He offers invaluable relationship tips from his book ‘Smart Partners’ and reflects on how his failures led to his success. Don’t miss his self-empowerment quote from Olivia Newton-John to wrap it all up (Read Bio)
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Susan Barry, President & Queen Bee, Hive Marketing
An entrepreneur by nature, Susan delves into how she approaches risk and why her tolerance for risk is getting higher. She shares the story of how she became an expert networker at a young age, and how she creates real connections. Susan explains why problem solving is key to distinguishing oneself, and why we can’t outperform our way to equity. (Read Bio)
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Zach Demuth, Global Head of Research, JLL
Zach shares his experiences with imposter syndrome and find out whether he's a risk taker or risk averse. He discusses his strategies for public speaking, how his curiosity drives him, and how he tries to combine his career and personal life in ways that provide him balance. Zach talks about his mentors, his mentoring, and his advice to his younger self. (Read Bio)
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Heather Balsley, Chief Commercial & Marketing Officer, IHG Hotels & Resorts
Heather shares how her love for solving big, complex problems has led her to spearhead transformative initiatives within IHG, and she describes how she navigates cross-functional, multi-year challenges. She explains why having champions is critical the more senior you become, why public speaking is important, and how she crafts presentations that are both impactful and memorable. (Read Bio)
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Jolyon Bulley, CEO Americas & Group Transformation Lead Luxury & Lifestyle, IHG Hotels & Resorts
Jolyon Bulley shares the ways in which working internationally has shaped his career and the role one particular mentor/champion had on his path. He discusses why it's important to not underestimate yourself, have courage, and develop others around you. Jolyon talks about his evolution in thinking about work life balance, why and how he has developed a strategic mindset and the importance of data driven decision making, and one thing he's curious about right now. (Read Bio)
Sima Patel, CEO, Ridgemont Hospitality
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Sima shares how the hospitality industry chose her, how her board service has propelled her career, and the biggest leadership lessons she's learned along the way. She talks about how she unwinds and how she overcomes self doubt through leaning in on her own experiences. She discusses how she has learned the most through "doing" but has also developed and relied upon a deep support system of advisors and why championing others is important to her. (Read Bio)
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Aik Hong Tan, Chief Investment Officer, Hotel Equities & Principal, Greenwood Hospitality Group
Aik Hong shares the key leadership skill he identified early on and the significant learnings he gleaned navigating downturns. Following a successful career in Asia, he describes how he established himself in the U.S., then launched a new company. He describes 3 keys to building high performing teams and the Churchill quote he keeps in mind when interviewing candidates. (Read Bio)
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Delphine Millot, Senior Vice President for Advocacy and Sustainability, GBTA
Delphine shares her thoughts on how to effectively power and advance your career. Delphine discusses her commitment to continuous learning and growth, her proactive approach to taking on diverse assignments, and her investment in education as an adult learner. (Read Bio)
Jonathon S. Zink, Chief Operating Officer, The BHN Group
Jonathon shares what he's learned from living all over the world. He talks about how several company mottos have, in ways, evolved into his own personal mantra. Jonathon also discusses how running is an important part of his business travel experience, he relies on his network to keep growing and learning, he perceives taking risks and tackling challenges, and his leadership has developed over time. (Read Bio)
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Evan Frazier, President & CEO, The Advanced Leadership Institute (TALI)
Evan describes his path to leadership and how seeking broader experiences led him to found his nonprofit, TALI, which is focused on cultivating black executive leadership. He shares why those aspiring to leadership roles need to develop their financial skills, how to distinguish oneself today, and the Frazier Formula for Success. (Read Bio)
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Brian Quinn, Chief Development Officer, Sonesta International Hotels Corporation
Brian discusses why resiliency and learning to work through ambiguity are two critical leadership traits. He shares his strategies for managing business travel, balancing life, and adapting to new roles. He talks about engaging with mentors, public speaking, building networks, being active in industry associations, and what advice he'd give his younger self. (Read Bio)
Antonia Sisti, Founder, Owner and President, Go Productions
Antonia shares her journey of building her company and offers valuable advice to aspiring entrepreneurs. She emphasizes the importance of taking risks and details her approach to overcoming challenges. Antonia provides her thoughts on Imposter Syndrome and offers advice on achieving work-life harmony. Don't miss her perspective on finding creative inspiration and her advice on self-empowerment. (Read Bio)
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Donna Quadri-Felitti, Director, Penn State University's School of Hospitality Management
Donna shares her journey in education and hospitality, driven by her passion for empowering others and her extensive experience in foodservice, hospitality sales and marketing, tourism consulting, and hotel asset management. (Read Bio)
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Gissell Moronta, Senior VP, Sales and Marketing Atrium Hospitality
Join me as Gissel Moronta, SVP of Sales and Marketing at Atrium Hospitality, shares her inspiring journey to America, honing her leadership skills to become an amazing executive. Gissell's self-made path, balancing work, part-time school, and parenting, inspires us all. Don't miss her incredible story. (Read Bio)
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Kimberly Twiggs, Associate Vice-President DIRECTV
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Alicia Evanko-Lewis, EVP Events, Northstar Travel Group
Alicia shares how the hard work her parents instilled in her has impacted her including leading to an unexpected career in the events industry. She talks about why the leadership traits of authenticity and kindness are common among those leaders she admires most. Alicia also discusses public speaking, overcoming doubt, support systems, tackling risks, and her advice to her younger self. (Read Bio)
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Caroline Strachan, CEO, Festive Road
Caroline Strachan shares how her roles as a buyer, travel manager, and supplier have propelled her to become the CEO of Festive Road. Her primary motivation has always been to do her best work and to embrace possibilities and to become a skilled communicator. (Read Bio)
Michele Allen, Chief Financial Officer, Wyndham Hotels & Resorts
Michele shares why it's so important to have a positive voice in your head as you tackle challenges and self-doubt. She discusses how her leadership has evolved over time and the role communication has played in that process. Michele talks about the intentionality of setting non-negotiables for your self-care and family priorities and the need to be aligned with a company which supports those needs. (Read Bio)
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John Fareed, Global Chairman, Horwath HTL
John offers highlights of his newly released book on personal branding and shares his personal mantra. He reflects on the most profound lessons from his professional journey, emphasizing the importance of mentorship and how to cultivate effective mentor relationships. John articulates the importance of embracing risk and provides advice on coalescing diverse perspectives to achieve alignment. (Read Bio)
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Jay Shah, Senior Advisor, Hersha Hotels & Resorts
Jay describes the important distinction between managing and leading, and he shares his approach to taking risks. He also explains why the easiest approach to networking is thinking of it as developing friendships, and why hospitality is a great connector. He shares a quote that helps overcome self-doubt, and why slowing down for big decisions can be advantageous. (